Frequently Asked Questions

I would like to purchase the voucher for myself and/or I do not require a physical gift card. 

You may call the spa directly at +65 6238 6890 for immediate assistance. Please quote your choice of treatment when making your spa reservation. Payment can be made on the day of your appointment.

I would like to purchase the voucher for someone. How do I collect the voucher? 

Kindly email us your name, contact number, choice of spa voucher and quantity you wish to purchase at marketing@rnspa.com.sg. Please allow us 3 working days to prepare for your voucher. Should you require express service, please let us know. We will try our best to accommodate whenever possible. 


Can I make payment with a credit card through PayPal and do I need PayPal account? 

Yes, you may and you do not need a PayPal account for this. 

Please indicate this payment preference together with your purchase confirmation at 
marketing@rnspa.com.sg. A PayPal invoice will be sent to your email address. On the invoice, there will be a link which will direct you to the PayPal page to fill in your credit card details. For payment under S$100, you will be required to pay an additional PayPal fee (ie, 3.5% + S$0.50 of your voucher purchase). For purchase above S$100, the PayPal fee will be absorbed by us.


Can I purchase a cash voucher?

For those who wish to purchase a cash voucher instead, you will be pleased to know that we will be able to customize accordingly for you. Kindly indicate the desired value and email us at marketing@rnspa.com.sg


I have made my spa reservation but am unable to make it at the last minute. Can I postpone my appointment? 

Yes, you may. However, please note that under our Company’s Cancellation & ‘No Show’ Policy, a 100% charge will be incurred for any treatment cancelled with less than 24 hours notice prior to your scheduled appointment.


Why do I need to arrive 10 minutes earlier than my appointment time?

We recommend you to arrive 10 minutes before your appointment to complete a Spa Consultation Form, relax and prepare yourself for your spa journey ahead. As a courtesy to all our guests, late arrivals will result in a reduction of your treatment time.